Delivering Customer Service
myAgent.
Welcome to your clients best friend.
A good number of your desk based staff may well be the focal point for your inbound calls. myAgent will help you distribute those calls fairly, to the right member of staff – with the right skills, and deliver in queue messaging to your clients to deal with busy periods.
Your contact centre can be 2 people, it might be 50. Delivering the right call, to the right person will help you strive for inbound call perfection.
Use Case
Customer Service lies at the heart of Project HumanITy so it shouldn’t come as any surprise that WE USE myAgent to ensure that our calls are delivered to the right people and that, during busy times, we rely on in queue messaging to let our resellers know that we care, and that we’ll be with them soon.
We use the inbuilt reporting to help train and nurture our staff and to let us understand our own call trends so we can make sure we’re staffed correctly – when our resellers most need us.
A contact centre doesn’t need to be lines of agents sitting at soulless desks. myAgent brings HumanITy to you contact centre and helps your staff deliver the very best possible servce.
